If you are not satisfied with the quality of the service, please contact Fabrio via the contact details provided in the application within 24 hours of order receipt or service completion, explaining the reason for dissatisfaction and attaching photos where necessary.
The Fabrio team will review the request and verify the provided feedback. If it is determined that the service was not executed to the required standard, the case may be handled according to its nature, including re-executing the service fully or partially at no additional cost, or taking another appropriate action agreed upon with the customer.
Personal dissatisfaction alone does not constitute evidence of a service defect. Each case is evaluated based on the nature of the service, reasonably expected results, and the condition of the property prior to service delivery.
In stain removal or dirt and discoloration treatment services, Fabrio does not guarantee the complete removal of all stains or traces where this is unachievable due to the nature, condition, fabric, or material involved. The remaining presence of a trace alone does not constitute evidence that the service was improperly performed.
